Shipping policy
This Shipping Policy explains the shipping and delivery arrangements applicable to orders placed through lussoleather.shop.
Our goal is to provide customers with clear information concerning shipping charges, estimated delivery periods, order processing, tracking and delivery issues.
For shipping assistance, contact:
Email: info@lussoleather.shop
Free Standard Shipping
We provide free standard shipping on all orders placed through lussoleather.shop.
There is no minimum purchase value required for our standard free-shipping service unless a specific promotional or product page clearly states otherwise before purchase.
The applicable delivery options and charges, if any additional optional service is offered, will be displayed during checkout before payment.
Estimated Delivery Time
Our estimated standard delivery period is:
15–20 calendar days
This estimate is intended to provide customers with a reasonable expectation of when an order is likely to arrive.
Calendar days include weekends and public holidays for the purpose of expressing the estimated period, although carriers may not perform collection or delivery operations every day.
Delivery Estimates
Delivery times are estimates rather than guarantees unless we expressly agree to a specific guaranteed delivery date.
Actual delivery may occasionally be affected by factors such as carrier capacity, transportation disruption, severe weather, customs procedures where applicable, public holidays, incorrect address details or exceptional events beyond reasonable control.
Where a delay occurs, customers retain all rights provided by applicable UK consumer law.
UK Delivery Requirements
Under applicable UK distance-selling rules, goods must generally be delivered without undue delay and no later than the applicable legally required period unless a different delivery arrangement has been agreed with the customer.
Our published 15–20 calendar day estimated delivery arrangement is intended to inform customers of the expected timing before purchase.
Nothing in this Shipping Policy removes statutory remedies available where goods are not delivered within an agreed or legally required time.
Order Processing
Orders may be subject to processing before dispatch.
Processing can involve payment confirmation, inventory allocation, order verification, fraud-prevention checks, picking, packing and preparation for carrier collection.
Customers may receive order and dispatch communications electronically.
Order Verification
For customer and transaction security, certain orders may require verification before fulfilment.
If additional information is reasonably required to verify an order, we may contact the customer using the contact information provided at checkout.
Customers should respond promptly to legitimate verification communications to avoid unnecessary delay.
We will never request a customer's complete payment-card password or online-banking password by email.
Delivery Address
Customers must provide a complete and accurate delivery address during checkout.
Before placing an order, customers should verify:
Recipient name, building or house number, street information, city or town, postcode, country and any other details necessary for successful delivery.
If an address error is discovered after ordering, contact:
We will make reasonable efforts to update an address where fulfilment has not advanced too far, but we cannot guarantee changes after an order has entered dispatch processing.
Tracking
Where tracking is available for an order, tracking information may be sent by email or made available through an order-status interface.
Tracking events are generally supplied by the applicable carrier.
There may occasionally be a delay between dispatch and the first carrier scan.
A short period without a new tracking event does not automatically mean that a parcel is lost.
Multiple Parcels
An order containing multiple products may occasionally be delivered in more than one parcel.
Where this occurs, parcels may arrive on different dates.
Receiving only part of a multi-parcel order does not necessarily mean that the remaining products are missing.
Customers concerned about an incomplete delivery may contact info@lussoleather.shop.
Delayed Orders
If an order has not arrived within the expected delivery period, customers should contact us so that we can review the available shipping information.
When contacting us, please provide the order number and email address used at checkout.
Where appropriate, we may investigate with the relevant carrier or fulfilment provider.
Lost Parcels
If available information reasonably indicates that a parcel has been lost before delivery to the customer, we will assess the circumstances and provide the remedy required by applicable law.
Depending on the circumstances, this may involve replacement, redelivery or refund.
Customers are not required to resolve a genuine pre-delivery carrier loss directly with the carrier where the retailer remains legally responsible for delivery.
Damaged Parcels
If a package arrives visibly damaged, customers should inspect the contents as soon as reasonably practicable.
Where the product itself is damaged, customers should contact:
Providing the order number and photographs of visible damage may assist us in resolving the issue.
Nothing in this process restricts applicable statutory rights.
Incorrect Products
If the product delivered differs from the product ordered, customers should contact us promptly.
We may request reasonable information to identify the error and will arrange an appropriate remedy where we are responsible.
Customers should not incur legally inappropriate costs for correcting a fulfilment error attributable to us.
Failed Delivery Attempts
Carriers may attempt delivery more than once or provide instructions for collection or redelivery.
Customers are responsible for reasonably following legitimate carrier instructions where a delivery attempt has been made.
If a package is returned to the sender after unsuccessful delivery attempts, we will review the circumstances and contact the customer where necessary.
Undeliverable Addresses
Orders may be returned if the delivery address is incomplete, incorrect, inaccessible or otherwise undeliverable.
Where the problem results from information supplied incorrectly by the customer, reasonable additional delivery costs may apply if a new shipment is requested, where permitted by law.
We will communicate any applicable charge before proceeding.
Refused Parcels
Customers should not rely solely on refusing delivery as the method of exercising a statutory cancellation right.
A customer wishing to cancel should communicate a clear cancellation to:
Applicable rights under our Return and Refund Policy remain available.
Ownership and Risk During Delivery
Responsibility for loss or damage during transit remains allocated according to applicable UK consumer law.
Where the law provides that risk remains with the trader until goods come into the physical possession of the consumer or a nominated recipient, this Shipping Policy does not alter that protection.
Customs and Import Procedures
Where a particular shipment crosses an international border, customs processing may affect delivery time.
Any mandatory taxes, customs charges or other amounts for which a customer is legally responsible should be disclosed as required by applicable law and checkout arrangements.
We do not use this section to impose undisclosed mandatory charges contrary to UK consumer-protection requirements.
Public Holidays and Carrier Disruption
Transport networks may experience reduced operations during public holidays, peak shopping periods, severe weather events or significant transportation disruption.
These circumstances can occasionally affect the 15–20 calendar day estimated delivery period.
Where a material delay occurs, we will respect applicable statutory remedies.
Delivery to a Safe Place
Where a customer provides delivery instructions authorising a carrier to leave a package in a designated location, delivery circumstances may be assessed according to those instructions and applicable law.
Customers should select safe-place instructions carefully.
Nothing in this provision transfers risk earlier than permitted by mandatory consumer legislation.
Cancellation Before Dispatch
Customers who wish to cancel before dispatch should contact us promptly at:
If cancellation can be completed before the order leaves fulfilment, we will process the cancellation as appropriate.
If the order has already been dispatched, the customer can use the applicable statutory or commercial return procedure where eligible.
Changes to Shipping Arrangements
We may update future shipping methods, fulfilment partners or delivery services.
Changes will not retrospectively remove contractual or statutory delivery rights relating to orders already placed.
Contact Us
For questions concerning shipping, tracking, delays, lost parcels or delivery problems:
lussoleather.shop
Email: info@lussoleather.shop
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